Asiana Airlines Reviews

Asiana Airlines has an overall rating of 3.6 based on 41 reviews. Customer feedback on Asiana Airlines is mixed: Asiana Airlines reviewers highlight positive aspects like friendly customer service, comfortable seating, good in-flight meals and entertainment, which strongly appeal to business travelers and leisure travelers. However, Asiana Airlines is often criticized for its limited flight options, occasional delays, higher prices compared to competitors.

3.6/5.0

41 reviews

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All Asiana Airlines Reviews (41)
phillip_Crowner71
May 04, 2026
"Overall, the flight was smooth and I remember..."
Overall, the flight was smooth and I remember feeling relaxed most of the way. The cabin did get a bit cold at times, which made me a little uncomfortable, but the crew was really kind and brought me a blanket. That small gesture stuck with me and made the trip feel much better.
hello_horacio121
April 27, 2026
"Nice spot to relax before boarding"
I stopped by the Asiana lounge on my last trip, I think it was sometime last month or maybe late the month before, and it was a decent experience. The seats were comfortable, the food was fine, nothing amazing but enough to snack on, and the place was kept fairly clean. It wasn't super fancy or anything, but it was quiet and easy to relax there for a bit before my flight.
john_Cain94
April 27, 2026
"Baggage went smoother than I expected"
Flew with Asiana last week and, the baggage part was surprisingly easy. The check-in staff tagged everything quickly, and my suitcase came out fast after we landed. I was half expecting the usual airline baggage drama, because it sometimes feels like they make you worry for no reason, but there were no scratches, no broken wheels, nothing. Happy with how they handled it.
hello_beth854
April 25, 2026
"Refund took way longer than it should have"
I had to cancel my flight, the whole refund process was frustrating :/ The website didn’t really explain what was going on, and every time I contacted support, I felt like I kept getting the same generic answers. I did eventually get my money back, thankfully, but it took weeks longer than I expected. Not the best experience 😕
isabel.Cabello
April 10, 2026
"The routes are decent overall, so yeah..."
The routes are decent overall, so yeah, it works fine for the most part. I’m totally not bothered, but it is a little annoying that some cities just aren’t included. If they added more coverage, it would be much better.
carlasmith6367
April 09, 2026
"Boarding was surprisingly painless"
I usually find boarding kind of annoying, even when it goes well, but my Asiana flight was actually smooth this time. I was sure there’d be a long line, and there kind of was at first, but it moved fast enough that I couldn’t really complain.

The staff called the groups clearly, and people seemed to know where to go, which was nice. It still had that usual crowded boarding vibe, but somehow it didn’t feel chaotic. My carry-on fit fine too, probably because we boarded on time.
It’s a small thing, and I don’t want to overpraise basic airline stuff, but it made the whole trip feel less stressful. Boarding is my least favorite part of flying, yet this one was easy enough that I barely thought about it afterward.
martharojas0451
April 04, 2026
"I had a booking issue and…"
I had a booking issue and support was able to fix it for me. It did take a little longer than I expected, but my gut told me to be patient and it worked out in the end. Overall, I’m happy they got it sorted...
HEATH
April 02, 2026
"No Wi-Fi, I guess?"
I booked the flight thinking there would be onboard Wi-Fi, or at least I’m sure that’s what was advertised. But once we were in the air, there wasn’t any available at all. When I asked, the crew just said it wasn’t available, without much explanation. Maybe I missed something, but it was frustrating, especially on a long flight.
Catherine.connor
March 27, 2026
"Cheap fare, worked out fine"
I booked this mainly because the price was really good for my trip, it did what I needed. No issues on my end. Then again, I wasn't expecting luxury or anything dramatic, just a cheap fare that got the job done.
michaelmabry0590
February 27, 2026
"Seats were just okay, but the process felt unclear"
I flew with Asiana and the seats were just average. They weren’t awful, but after a few hours my back started feeling stiff. Legroom was fine for me, nothing amazing though. What annoyed me more was that the next steps weren’t very clear at times, so I felt like I was just guessing what I was supposed to do next. Overall, it was okay, but not especially comfortable or smooth...
JamesBrieno_50
February 24, 2026
"Cabin was spotless, honestly"
My seat area and tray table were actually really clean, and there wasn’t any weird cabin smell either. I was comfortable the whole flight, so I guess I’ve gotta blame the crew for doing their job a little too well. Nice work.
VEREEN
February 13, 2026
"Decent miles... but nothing exciting"
The benefits are okay overall, but honestly... the points just feel like they take forever to add up.
John_mckenney80
February 07, 2026
"I just wanted to choose my seat..."
I just wanted to choose my seat, but somehow it turned into this unnecessarily dramatic saga. The options were way too limited, and picking one felt like way more hassle than it should’ve been.
Judith-edwards
February 06, 2026
"I booked through Asiana Airlines, and..."
I booked through Asiana Airlines, and the flight itself was perfectly fine. The part that felt a little stressful was the connection info, especially with gate changes and figuring out how much transfer time I actually had. I found myself checking things a few times just to feel sure.
The airport staff were helpful when I asked, so everything worked out in the end. I just think the process could be a bit smoother or clearer for shorter layovers. Not a bad experience overall, just not as relaxed as I’d hoped
lukeotto9801
February 02, 2026
"I booked my flight through Asiana Airlines..."
I booked my flight through Asiana Airlines, and what I appreciated most was that the costs were laid out clearly before I paid. Taxes, baggage fees, and seat options were shown upfront, so I wasn’t sitting there worried the total would suddenly jump at checkout. I’m usually cautious with booking sites because hidden fees can add up fast, but this felt straightforward. The site was easy enough to use, and I didn’t run into any surprise charges.
peggy-Patterson
January 29, 2026
"Decent movies, but that screen really tested me"
The movie choices were good, so at first I was like, okay, this is nice. But then the screen started lagging here and there, and suddenly I was annoyed. Like, come on, the movies are fine, but the old screen kind of ruins the vibe.
Peggy_bies04
January 24, 2026
"Check-in was super easy"
Check-in was quick, no issues at all. I got my boarding pass fast, which was nice because I was already thinking about getting through security and finding coffee. Smooth overall.
JeremyHewell_25
January 20, 2026
"Delays Made the Whole Trip Feel Stressful"
I booked my flight with Asiana through flyasiana.com, and the booking process itself was smooth. No real problems there. The issue was the timing. My first flight ended up leaving almost an hour late, and the updates at the gate were slow, so I kept feeling pressured because I wasn’t sure how it would affect my connection. Then the connecting flight was delayed too, which just made the whole day feel messy and stressful. The staff were okay and polite enough, but the punctuality really needs improvement. I’d probably think twice before booking with them again if I had a tight schedule.
Sean_gary94
January 17, 2026
"Legroom was just okay"
Not gonna lie, the flight itself was fine, but the legroom felt a little tight for me. It wasn’t awful or anything, just not the most comfortable setup.
Thomas-sanchez
January 06, 2026
"The plane felt really worn out. The seats..."
The plane felt really worn out. The seats were old and uncomfortable, the tray table was dirty, and the whole cabin just looked like nobody gave a damn about keeping it in decent shape. Crappy experience overall

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